Skip to main content

Urban Sports Club (USC)

How to register and troubleshoot with USC

Written by Product

Topics covered

Registerinag with BEAT81 as a USC member

To connect your USC membership with BEAT81, follow these steps:Ensure that you use your 7-digit USC Customer ID introduced recently, replacing the older 9-digit format.

  1. Book your first workout via the USC app.

  2. Download and install the BEAT81 app.

  3. Create an account, select your city, and choose Urban Sports Club as your partner.

  4. Retrieve your USC customer number from the USC app and enter it in BEAT81.

  5. Complete your health details setup, and you're ready to go!

  6. Navigate to Memberships > Billing Partners in the BEAT81 app and follow the on-screen prompts to confirm the linking of your USC membership.

⚠️ If you previously created a BEAT81 account, your USC membership will automatically merge once you book a class—provided you entered your USC details correctly. Ensure that you do not enter outdated USC IDs or create duplicate accounts, as this could result in booking errors. If duplicate accounts exist, reach out to support to have them merged.

Updating your USC customer ID in BEAT81

A recent update necessitates using a 7-digit Customer ID instead of the old 9-digit Membership ID for syncing. Follow these steps:

  1. Open the BEAT81 app and go to Settings > Membership & Billing > Modify.

  2. Enter your updated 7-digit USC Customer ID.

  3. Save changes to ensure your bookings sync correctly.

  4. Double-check the ID for errors to avoid disruptions.### Troubleshooting Syncing Issues If syncing problems occur, follow these steps:

  • Ensure the 7-digit USC Customer ID is used instead of the old 9-digit Membership ID.

  • Avoid creating duplicate accounts. If duplicates are detected, contact support to merge them.

  • Unlink and re-link your USC membership in the BEAT81 app by navigating to Memberships > Billing Partners and following prompts.

  • If issues persist, contact BEAT81 support for further assistance.

Booking BEAT81 workouts with USC

  • All BEAT81 workouts must be booked via the USC app.

  • Your booking is confirmed once you receive a confirmation email from BEAT81 and the class appears in your BEAT81 app.

  • If you do not receive an email confirmation but have a booking in your USC account, get in touch and we will check it through for you.

  • Any changes or cancellations to bookings must typically be made at least 12 hours in advance. This policy ensures equitable access to classes for all members.

  • BEAT81 cannot directly modify bookings for USC members. Instead, all modifications must be handled via the USC app or support.

Attendance limits for USC members

  • M Membership: 4 workouts per month per location (e.g., 4 classes at Location A, 4 at Location B, etc.).

  • L or XL Membership: 8 workouts per month per location.

  • Daily Limit: 1 booking per day.

  • The "1 booking per day" rule generally applies to partner members, including USC users, as part of partnership agreements.

Checking in for your workout

  • Scan the QR code at the location before your class.

  • If you cannot find the QR code, ask a BEAT81 coach for assistance.

  • Important: Failure to scan will result in a No Show status in USC’s system. If this happens, contact USC support for dispute resolution.

If needed, you can use a screenshot from your BEAT81 app to verify attendance.

How to provide attendance proof to Urban Sports Club (USC) if BEAT81 check-in didn't register

Overview BEAT81 and Urban Sports Club (USC) use separate check-in systems. While BEAT81 tracks your workouts, your attendance for USC purposes must be registered independently by scanning the on-site USC QR codat class. If this check-in wasn’t completed or didn’t register, BEAT81 cannot manually add it to USC’s system. However, you can submit proof to USC to resolve the issue manually.

Steps to Register USC Attendance Retroactively

1. Gather Attendance Proof

You will need the following documents to provide to USC:

  • Attendance Confirmation: Obtain a confirmation from BEAT81 that you attended the specific class. This can be a message or email verifying your participation with details such as the date, time, location, and coach. Examples: A confirmation message from BEAT81 Support or your app history.

  • Workout Results Screenshot: Access the BEAT81 app and navigate to: Dashboard > Results. Find the relevant session and take a screenshot showing your workout details.

2. Send Proof to USC Support

After gathering proof, you need to contact USC’s support team:

  1. Email or contact USC Support through their preferred communication channel.

  2. Attach your: - Attendance confirmation (screenshot or written message from BEAT81 Support) - Workout results screenshot from the BEAT81 app

  3. Request a manual check-in for the specific class.

USC will review the evidence and update your attendance in their system accordingly.

Important Notes

  1. USC Check-in Requirements: Scanning the USC QR code on-site during class is mandatory for automatic attendance registration with USC. Always ensure this step is completed when arriving at class.

  2. BEAT81 System Limitations: BEAT81 cannot manually register attendance or make changes to USC’s system. All manual adjustments must be handled directly by USC Support.

  3. Late Registration and Fees: If USC imposes cancellation or no-show fees due to unregistered attendance, resolving attendance via proof submission to USC may address these issues.

FAQs

Where can I find my workout results in the BEAT81 app?

Open the BEAT81 app and go to: Dashboard > Results. Locate the specific class session, then capture a screenshot to use as proof.

Can BEAT81 contact USC directly to update my attendance?

No, BEAT81 does not have access to USC’s systems and cannot contact them on your behalf. You must directly communicate with USC Support and provide the necessary evidence.

By following these steps, you can ensure your attendance is accurately recorded with USC even if the initial check-in was missed.

Resolving no-show fees

If you were wrongly charged a no-show fee even though you attended the class:

Collect proof of attendance:

  • Reach out to BEAT81 Support to confirm your attendance.

  • Take screenshots of your workout results in the BEAT81 app.

Contact the partner’s support (e.g., USC):

  • Share your proof with the partner’s support team via in-app support or email.

  • Request that they update your attendance record and remove the no-show fee.

Important info about fees:

  • Fees for cancellations, no-shows, or late arrivals are set by the partner’s system.

  • BEAT81 has no control over these charges.

  • Any fee-related issues must be addressed directly with the partner’s support.

Tips:

  • Always scan the partner system’s QR code on-site to avoid disputes.

  • Keep records of your attendance as backup.

  • For fee issues, reach out to the partner’s support team right away.

Related Articles
Did this answer your question?