If you’re unable to log in, follow these steps:
Reset your password and ensure you manually type your email address in LOWER CASE and password (no copy-pasting or autofill).
Uninstall and reinstall the app if the issue persists.
Check that your phone’s operating system is updated to the latest version.
Try Password reset via browser, following the Password Reset link
If these steps don't help, you can access your account via our website. Please contact our support team at [email protected] and send us screenshots of the issue so we can investigate it further.
