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How does the waiting list work?

Product avatar
Written by Product
Updated over 3 months ago

What does this mean?

The class is already fully booked, so you need to wait for another customer to cancel before your booking can be confirmed.


How to secure a spot from the waitlist?

Once a customer cancels, you will receive a push notification and an email to confirm your spot. Be quick - we send the notification to all customers on the wait list and it's first come, first served. System delays may sometimes cause the app to momentarily show an available spot that has already been booked. Acting promptly when you receive a notification is crucial to securing your spot.


What can you do from here?

  • Wait for a free spot

  • Book a different workout that has a free spot

Please note: Being waitlisted is not an actual booking and you can only join a workout if you have an actual booking. No charges apply for the waitlist spot.

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