You can cancel or change your workout directly through the BEAT81 app or your partner app. In either app, you can view all your active bookings and easily cancel the ones you can no longer attend. Please note that if you cancel outside of our cancellation policy, the workout will not be refunded.
BEAT81 classes can be canceled free of charge up to 12 hours before the class start time. If you cancel a class less than 12 hours before the start time, the booking credit will still be used, but no additional charges will apply.
Cancellation Policy:
With a Partner:
One Booking Per Day: You are allowed one booking per day.
Canceling for Another Class: You can cancel a class to join another, as long as it's more than 12 hours before the class.
Late Cancellations: If you cancel less than 12 hours before the class, a cancellation fee from the partner may apply, and you might not be able to book another class for the same day. If you still wish to join another class, you'll need to purchase a single BEAT81 ticket.
Sick Cancellations: If you booked through a partner and are unable to attend due to illness, please reach out to your partner directly regarding their cancellation and refund policies.
With a BEAT81 Membership:
Free Cancellation: As a BEAT81 member, you can cancel your class free of charge up to 12 hours before the class.
Late Cancellations: If you cancel less than 12 hours before the class, your membership will be charged a ticket deduction.
Joining Another Class: If you wish to join another class, another ticket will be deducted from your membership.
Sick Cancellations & Refunds: If you are unable to attend due to illness, we require a valid sick note to process a refund. Please contact BEAT81 support and provide the necessary documentation as soon as possible. If you are unable to attend a class due to illness, exceptions can be requested by providing valid documentation, such as a medical certificate, to BEAT81 support.
Please remember to cancel your booking if you can't attend, regardless of the time, to allow others to take your spot.
For free trial members, missing a scheduled class will simply result in the loss of that workout opportunity without any fines or additional charges.
Coach Replacement:
If a coach is sick, we may need to make a last-minute replacement. Please note that a change of coach does not entitle you to a free cancellation, as all of our coaches are highly trained and will be able to lead the class.